As a gesture of goodwill, Next Gen Chairs offers a 48 Hour Cooling Off period from the date your order is placed during which time an order may be cancelled or altered without a cancellation fee or administration fee for a order placed in store. All monies paid will be fully refunded during this period.
Any order cancelled after 48 hours for a stock item or an item out of stock item will bear a minimum administrative fee of £150 depending on the length of time taken to notify us of a order cancellation.
If an order is cancelled when item is manufactured or near manufactured, customer will bear 40% cost of total order value. This will help cover costs incurred in terms of processing, manufacturing and logistics.
Cancellation
You have the right to cancel your order up to 14 days of receiving your goods even where there is no manufacturing defect under the Distance Selling Act. We do not accept returns or offer any refunds after the 14 day mark for an order placed online. Please be aware that 14 days starts from day of delivery.
Although we understand the difficulties in checking access routes (door sizes, corridors, etc.) for installation of furniture, it is always the customer’s responsibility to ensure that furniture will fit into your home. We cannot be held responsible for furniture which has to be returned because it doesn’t fit. Our standard cancellation fees would apply in this situation and the customer would bear 40% cost of order total in returning the item plus £150 to get the item collected.
Return Procedure
All items returned must be in new condition. There will be a collection fee of £150 to return any goods and an additional £50 processing fee to process the refund where there is no defect is to be found.
Until returned, the furniture is under the customer’s ownership and it will be their responsibility to maintain and protect the furniture, keeping it in new condition.
All labels including fire label must remain intact along with item's original packaging.
Please note, prior to offering a refund we will look to inspect the goods for quality purposes. If furniture is packaged correctly and considered to be in new condition, a full refund shall be processed minus the collection and processing fee back on to the original payment method.
Failure to return goods in perfect condition may result in additional charges. This is assessed on a case by case basis.
Refund
To complete your return and to process a refund, we require a receipt or proof of purchase.
Once your return is received and inspected as stated above, we will send you an email to notify you that we have received your returned item. We will also notify you on the status of your refund.
If your return is accepted and passes the above criteria, your refund will be processed, and a credit will be applied to the original payment method. This can take up to 3 to 5 working days.
Please note failure to return goods in perfect condition may result in additional charges snd will be deducted off the refund amount.
Defective Item
In the event that your order arrives defective, please notify us at the earliest possible time so that we can provide a prompt resolution to the matter. Please note any defect reported after 14 days of receipt of furniture will prevent us from issuing a refund. You will however have the option of a repair or a replacement.
If your item arrives defective, we reserve the right to first perform a repair that ensures item is in new condition and fit for purpose. If however you are not happy with the repair, we will be more than happy to replace the defective item with a brand new item or offer a full refund. Whilst your replacement is being arranged, you are entitled to use the original item up until the the replacement is delivered. We will then look to exchange the new replacement item for the original defective item.
